“Apply Online, Bribe Offline”
India’s digital facade makes it seem like everything is online, but buggy websites, confusing interfaces, and system outages force people back to government offices – where they end up paying bribes or relying on middlemen.
Zen Citizen explains procedures in simple language, shares workarounds and undocumented information. We empower citizens to confidently navigate bureaucracy and challenge petty corruption.
Our team is entirely volunteer-based.
We are piloting in Bengaluru.
What the Community is Saying
Examples of Practical Information
“After submitting the Khata application online, ARO called and asked me to submit the hard copy in the BBMP ward office, because their printer is not working”
This is a ploy to make you visit the office and solicit a bribe in person. Every ZenCitizen guide will specify if and when a visit to the office is required, as well as what to expect during the process—including potential challenges and how to avoid them.
“In the Legal Heir Certificate application, one of the requirements is “document evidence related to family members”
Only ration cards are accepted as evidence, although this is not explicitly stated.
“Applicants who go to the Road Transport Office (RTO) are not allowed to take a driving test if they are dressed in shorts.”
This is not a rule; just the way things are done. Best to comply.
Supported by Malpani Ventures